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August 14th 2003, 08:07 PM
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Know what you do now? Keep filing complaints. Call them at least once a week. Send emails. Document everything (e.g. keep copies of the emails you send, record the date and time you called, etc). And if they don't fix it, you have the right to threaten to take legal action against them.

Generally, if you keep bothering them about it for a week or two, eventually they will take care of the problem for you; and if that doesn't work, most companies are willing to take care of it just to avoid a potentially messy lawsuit.